About

A customer experience expert with 7 years of professional experience in end-to-end design for global technology brands. Skilled in delivering customer-centric & data driven solutions that improve user experience & conversion metrics.

UXR, UX, & UI Skills:

Strategy & Ideation | Information architecture | Wireframing | Prototyping | Visual design | Design documentation | Responsive web design | Script Writing | Usability testing | A/B, multivariate testing

General Skills:

Agile | User Stories Writing | Requirements gathering | Presentation & speaking | Attention to detail | Collaboration | Product Management | Quick Study | Compromise & Prioritization

developer Skills:

JavaScript | Amazon Web Services (AWS) | HTML | CSS

Tools:

Figma | Adobe Creative Cloud | Miro | Spark AR Studio | Google Ads & Analytics | Axure | Github | Visual Studio Code

EDucation:

JavaScript Web Engineer
DevLeague | December 2018

BFA Graphic Design
Art Institute of Seattle | March 2013

Work hisTory :

Central Pacific Bank | Lead UI/UX Designer | Digital Strategy
February 2019 - Present

• Launch digital banking platform, increasing app rating from 2.1 to 4.6.

• Update UI for digital applications and marketing website to align to updated brand

• Develop User Research program to identify opportunities in digital marketing products, including recruiting, script writing, facilitating, and synthesizing findings.

• Present & report on UX/UI initiatives to Executive Management.

• Host company wide presentations of new products and research findings.

• Work within an agile team to deliver designs for both web and native applications.

Projects

• Rise 2020 - Launch new online and mobile retail banking platform, move marketing website from .com to .bank

• Voyager - Launch updated brand identity, re-skin digital products

Avalara | UX/UI Designer | Avalara Web Properties
January 2016 - August 2017

• Work cross-functionally in an agile team to define project timelines, technical requirements, build and deliver customer experiences on a fast-paced teamPartner with product owners to conduct qualitative and quantitative testing

• Own test plans, writing, strategy, & implementation for A/B & multivariate testing

• Subject matter expert on brand standards & governance for all web properties

• Co-facilitated a cross-departmental design committee to define best practices

• Provide insight & guidance to the executive team to align business goals

Microsoft | UX Designer | Xbox.com & MicrosoftStore.com
August 2013 - January 2016

• Work cross-functionally to develop business requirements, perform A/B testing, demystify complex projects, deliver responsive design templates, & moreReflow existing templates, applying responsive web design

• Lead designer for global campaigns (product launch, holiday, graduation, etc)

• Lead designer for internal applications initiatives

• Provided leadership & mentorship to junior teammates

Community :

AIGA Hawaii | Board Member, Digital Director

JSConf Hawaii 2019 | Organizer

Hack for the Sea 2018 | Participant